On 1 November 2023, National Grid Electricity Distribution hosted a workshop to discuss how the company can support the resilience of its customers during the cost-of- living crisis. The workshop sought feedback from stakeholders on its vulnerable customer strategy – in particular, what we can do to help support its customers facing fuel poverty, deliver a just energy transition, and expand its support for customers this coming winter.

You can see the slides from the event, the report summarising stakeholder feedback and our response and proposed actions below.

On 2 March 2022, we hosted a hybrid in-person and virtual workshop on the decarbonisation of heat. The workshop was designed to seek feedback from stakeholders on the following topics: connecting to our network; retrofitting for net zero; the development of heat pumps; and alternative, low carbon heating technologies.

In September 2021, we held a number of workshops to obtain stakeholder views on proposed refinements to the Business Plan following the publication of our Business Plan 2023 – 2028 First Submission. You can now view the reports from these workshops below.

Business Plan 1

This year, WPD is submitting its RIIO-ED2 Business Plan for the five year period from April 2023 – March 2028. At the start of 2021, we published the first draft of our Business Plan, which we took out to consultation with our customers and stakeholders. Please see the report, based on the feedback we recieved, below.

Business Plan 2

This year, WPD is submitting its RIIO-ED2 Business Plan for the five year period from April 2023 – March 2028. Further to feedback on the first draft of our Business Plan (BP1), we published our second draft Business Plan (BP2). We then took this out to consultation with our customers and stakeholders. Please see the report, based on the feedback we recieved on BP2, below. 

2021 Delivery Strategy Stakeholder Workshops

In February 2021, we held workshops on our delivery strategies for a number of topics. You can now view the reports from these workshops below. 

2020 ED2 Stakeholder Workshops

In November 2020, we held a number of stakeholder workshops across our network area. You can now view the reports from these workshops, including a summary document that combines feedback from all four events, below. 

We recently held workshops throughout February 2020. You can now view the presentations and reports from the day.

February 2019 - Stakeholder Workshops

In January and February 2017 we were delighted to welcome over 260 stakeholders at a series of six events in Plymouth, Newport, Bristol, Cheltenham, Birmingham and Derby. 

Topics discussed included our current performance delivering our 2015-2023 Business Plan, reviewing our long-term strategic priorities and specifically discussing our actions to transition to a Distribution System Operator and address our environment and sustainability responsibilities.

The events provided stakeholders with the opportunity to gain an understanding of our final investment plans for 2015-2023 and to give their opinions on how we should report our performance each year. As part of our ongoing engagement cycle, stakeholders were also asked to discuss the long term strategic priorities they believe will influence the way we operate in the future and suggest ways we can begin to address these in the coming years. 

The events provided stakeholders with the opportunity to gain an understanding of our final investment plans for 2015-2023 and to give their opinions on how we should report our performance each year. As part of our ongoing engagement cycle, stakeholders were also asked to discuss the long term strategic priorities they believe will influence the way we operate in the future and suggest ways we can begin to address these in the coming years.

On the 29th September 2020, we held a virtual stakeholder workshop on our social obligations programme. The purpose was to inform stakeholders about the company’s current and future programme, and to get feedback on our activities. Attendees included local authorities, emergency services and non-profit organisations / charities.

On the 23rd October 2019, we held a stakeholder workshop on our social obligations programme. The purpose was to inform stakeholders about the company’s current and future programme, and to get feedback on our activities. Attendees included local authorities, emergency services and non-profit organisations / charities.

We hold annual stakeholder workshops on our social obligations programme. The purpose is to inform stakeholders about the company’s current and future programme, and to get feedback on our activities. 

We held two dedicated stakeholder workshops specifically targeted at small/medium businesses.

It is important to us that we understand the impact of our operations on these businesses - particularly in the event of a loss of power, due to a severe weather incident, for example. We want to understand the issues that we can work together on, to improve our service in a number of areas including providing a reliable electricity supply, the impact of our day-to-day operations on small/medium businesses and the provision of new connections to the network. 

On 25 November 2020, we hosted a Connections stakeholder workshop to seek feedback from stakeholders on the following topics: our Connections Strategy; Digitalisation & data; Supporting the transition to Net Zero; and Strategic investment during ED2.