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Our Engagement Groups

Connection Customer Engagement

Connections related forums

We recognise the importance of maintaining regular contact with our connections stakeholders to ensure that the services we provide meet their needs. 

Incentive for connections engagement

Our Incentive for Connections Engagement (ICE) plan was developed each year in RIIO-ED1, in consultation with our stakeholders, to deliver improvements in the policies and processes associated with delivering connections. Please see our Final ICE report 2023.

Surgery Appointments 

An opportunity to meet with a local engineer prior to submitting an application to discuss your specific connection needs or overall development plans for a particular region.


We may, from time to time, consult with stakeholders on a range of connections related subjects.

Have a question or feedback?

Have a question or feedback?