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Performance reporting - RIIO-ED2

As a regulated business our revenue is governed by a price control mechanism administered by Ofgem. The RIIO-ED2 price control period commenced in April 2023 and ends in March 2028. On an annual basis we publish performance information, detailing our progress against the commitments that we made within our RIIO-ED2 business plan.

Our achievements within year one of RIIO-ED2

94k

children engaged with on 

electrical safety

 

Over

1

million

customers offered a

Smart Energy 

Action Plan

On track to 

be a net zero organisation by

2043

 

£5.5m 

savings for customers

through Efficiency 

Delivery Programme

 

Over 

80k 

LCT connections

approved 

with 89% 

direct enquiries

approved same day

23,705

customers

supported to 

save 

£23.4m on 

energy bills

Delivered customer

service

8.97

out of 10 

 

17GWh

          of flexibility availability procured


 

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