children engaged with on
electrical safety
Over
customers offered a
Smart Energy
Action Plan
On track to
be a net zero organisation by
savings for customers
through Efficiency
Delivery Programme
Over
LCT connections
approved
with 89%
direct enquiries
approved same day
customers
supported to
save
£23.4m on
energy bills
Delivered customer
service
out of 10
of flexibility availability procured
Our Business Plan sets out a view of our future and has been influenced by engagement with our stakeholders.
Our first Annual Vulnerably Report of the RIIO-ED2 regulatory period sets out how we are meeting the commitments we’ve made to our customers.
Marking the end of our first year of RIIO-ED2, this report provides an update on the progress we have made against our Major Connections Strategy and key regulatory connections metrics.