Information on our plan
Every penny that we spend is paid for through customers' bills. That's why, for us, it is vital that when developing our plans that customers are involved and are at the heart of what we do. So, we've created a future plan having listened to thousands of your views, ensuring that we deliver a service that meets your needs, now and for future generations.
A net zero carbon footprint by 2028, £60 million of savings for fuel poor customers and a network ready to connect up to 1.5 million electric vehicles in the next five years - that's just some of the ambitious commitments National Grid Electricity Distribution (NGED) is making to customers across its region - while keeping our portion of the bills relatively flat.
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Some of our commitments:
Net zero
Become a net zero organisation by 2043 in line with our validated 1.5ºC science based target (SBT).
Electric vehicles
Ensure customers are able to connect low carbon technologies quickly and easily with the network ready to support at least an additional 1.5 million electric vehicles and 600,000 heat pumps by 2028.
Efficiency
Keep bills for customers low by delivering a minimum stretch efficiency saving of £95 million by utilising innovation to improve our processes.
Power cut reductions
Customers on average experience less than one interruption every two years lasting less than 24 minutes.
Vulnerable customers
Support at least 113,000 fuel poor customers to save £60 million on their energy bills over RIIO-ED2.
Customer satisfaction
Deliver exceptional service levels by achieving an overall average customer satisfaction of 93 per cent or higher by the end of RIIO-ED2.
