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Supporting vulnerable customers

 

 

 

Supporting vulnerable customers

No two customers are the same, and we pride ourselves on treating customers like individuals, and offering tailored, priority assistance to customers who need it most in a power cut, while also offering support to those that are fuel poor.

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Our commitments to vulnerable customers:

Supporting vulnerable customers

We will help 113,000 vulnerable customers save over £60 million on their bills.

Find out more

 
Find out more about how we intend to support vulnerable people in our 'Meeting the needs of consumers and network users' section of the business plan. 

Download the report

Futher information

Download our customer vulnerability strategy

RIIO-ED2 Business Plan

A future vision created together with customers, delivered by us. 

Find out more
Emergency information 24/7
For power cuts and emergencies call 0800 6783 105 or 105
For general enquiries call 0800 096 3080 Mon - Fri, 8am - 5pm