Further information on our plan
Every penny that we spend is paid for through customers' bills. That's why, for us, it is vital that when developing our plans that customers are involved and are at the heart of what we do. So, we've created a future plan having listened to thousands of your views, ensuring that we deliver a service that meets your needs, now and for future generations.
A net zero carbon footprint by 2028, £60 million of savings for fuel poor customers and a network ready to connect up to 1.5 million electric vehicles in the next five years - that's just some of the ambitious commitments National Grid Electricity Distribution (NGED) is making to customers across its region - while keeping our portion of the bills relatively flat.
Some of our commitments:
NGED to be net zero by 2028 for our own business carbon footprint.
Ready for 600,000 heat pumps.
Power cut reductions
Customers on average experience only one power cut lasting, 22 minutes every two years.
£60 million saved by 113,000 fuel poor customers.
93% overall customer satisfaction.