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Our Business Plan 2023-2028

A future vision created together with customers, delivered by us. 

Information on our plan

Every penny that we spend is paid for through customers' bills. That's why, for us, it is vital that when developing our plans that customers are involved and are at the heart of what we do. So, we've created a future plan having listened to thousands of your views, ensuring that we deliver a service that meets your needs, now and for future generations.

A net zero carbon footprint by 2028, £60 million of savings for fuel poor customers and a network ready to connect up to 1.5 million electric vehicles in the next five years - that's just some of the ambitious commitments National Grid Electricity Distribution (NGED) is making to customers across its region - while keeping our portion of the bills relatively flat. 

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Some of our commitments:

Net zero

Become a net zero organisation by 2043 in line with our validated 1.5ºC science based target (SBT).

Electric vehicles

Ensure customers are able to connect low carbon technologies quickly and easily with the network ready to support at least an additional 1.5 million electric vehicles and 600,000 heat pumps by 2028.

Efficiency

Keep bills for customers low by delivering a minimum stretch efficiency saving of £95 million by utilising innovation to improve our processes.

Power cut reductions

Customers on average experience less than one interruption every two years lasting less than 24 minutes.

Vulnerable customers

Support at least 113,000 fuel poor customers to save £60 million on their energy bills over RIIO-ED2.

Customer satisfaction

Deliver exceptional service levels by achieving an overall average customer satisfaction of 93 per cent or higher by the end of RIIO-ED2.

Our Business Plan 2023 – 2028


December 2021
 

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Document Library

Core documents - These documents will allow you to find out more about how we intend to operate a cleaner, smarter and affordable network that continues to offer high levels of customer service to all.

Supplementary annexes - You'll find further details on our plans for 2023-2028 in our associated documents.

Business strategies - In order to effectively deliver on all of our promises in the plan, a series of strategy documents have been created that detail the tactics that we'll deploy to achieve them. Within this section we have also included the consultation documents that we preapred earlier in the year to enable stakeholders to have their say and feedback on our intial plans. These consultations have been vital to the publication of the business plan, with over 25,000 stakeholders sharing their views. 

RIIO ED-2 Consultation Timeline

1st Draft Consultation

January 2021

2nd Draft Consultation

March 2021

3rd Draft Consultation

July 2021

Final submission to Ofgem

December 2021