Incentive for Connections Engagement
National Grid Electricity Distribution ICE 2023 Report
2023 is the final year, of the Ofgem price control period that ran from 2015 to 2023 known as RIIO-ED1; a regulatory framework set by Ofgem to drive clear outcomes for stakeholders and to provide strong incentives for Distribution Network Operator’s DNO’s such as NGED to perform well.
Ofgem’s Incentive on Connection Engagement (ICE), introduced under RIIO-ED1, is specifically focused on the area of connections and saw the creation of our ninth annual ICE Plan. Our 2022/23 ICE Plan had a range of initiatives developed in line with our connections strategy, using the input from our broad range of connection stakeholders, through our ongoing programme of stakeholder engagement activities.
This report comprises of a looking back section for regulatory year 2022/23 for the regulatory year 2022/23, explaining our customer engagement strategy and connection activity plans, in line with the requirements of the ICE incentive. The report covers all four of our distribution network; the South West, South Wales, East Midlands and West Midlands.
The report shows our delivery and ambition for improving services, processes and the customer journey for our connections customers. If you would like to share your feedback on the ICE 2022/23 Plan, please contact our Connections Strategy Team at nged.connpolicysupport@nationalgrid.co.uk
Current and previous submissions of the ICE Plans and associated appendices can be found below:
ICE Report
- UncategorisedNGED ICE 2023 - Looking Back Report
NGED ICE 2023 - Looking Back Report
The “looking back” report details our performance against our 2022/23 ICE plan The report explains our customer/stakeholder engagement together with the input/feedback from our stakeholders.
Plan
- UncategorisedICE 2022/23 Plan
ICE 2022/23 Plan
The ICE 2022/23 Plan and High Level Strategy has now replaced the ICE 2021/22 Plan.
Previous ICE Reports
- UncategorisedICE 2022 "Looking Back, Looking Forward" Report
ICE 2022 "Looking Back, Looking Forward" Report
The “Looking Back, Looking Forward” report details our performance against our ICE 2021/22 Plan as well as our plans for the 2022/23 year.
The report explains our customer/stakeholder engagement together with the input and feedback from our stakeholders. Our report also explains our customer engagement strategy and how our ICE 2022/23 Plan has been established with the input of our stakeholders.
Previous ICE Plans
- ICE PlanICE 2022/23 Plan
ICE 2022/23 Plan
The ICE 2022/23 Plan and High Level Strategy has now replaced the ICE 2021/22 Plan.
ICE 2021/22 Plan
The ICE 2021/22 Plan and High Level Strategy replaced the ICE 2020/21Plan.
ICE Quarterly Updates
ICE 2022/23 Plan Quarter 4 Update - December 2022
The ICE 2022/23 Plan has now been updated with our Quarter 4 - December 2022 actions status update. The period for the plan is 1st October 2022 - 31st December 2022.
ICE 2022/23 Plan Quarter 3 Update - September 2022
The ICE 2022/23 Plan has now been updated with our Quarter 3 - September 2022 actions status update. The period for the plan is 1st July - 30th September 2022.
ICE 2022/23 Plan Quarter 2 Update - June 2022
The period for this plan is 1st April 2022 - 30th June 2022.
ICE 2021/22 Plan Quarter 1 Update - March 2022
The period for this plan is 1st January 2022 - 31st March 2022.
ICE 2021/22 Plan Quarter 4 Update - December 2021
The period for this plan is 1st October 2021 - 31st December 2021.
ICE 2021/22 Plan Quarter 3 Update – September 2021
The period for this plan is 1st July 2021 - 30th September 2021.
ICE 2021/22 Plan Quarter 2 Update – June 2021
The period for this plan is 1st April 2021 - 30th June 2021.
ICE 2021/22 Plan Quarter 1 Update – March 2021
The period for this plan is 1st January 2021 - 31st March 2021.
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Have a question or feedback?