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Our Engagement Groups

Incentive for Connections Engagement

National Grid Electricity Distribution ICE 2023 Report 

2023 is the final year, of the Ofgem price control period that ran from 2015 to 2023 known as RIIO-ED1; a regulatory framework set by Ofgem to drive clear outcomes for stakeholders and to provide strong incentives for Distribution Network Operator’s DNO’s such as NGED to perform well.

Ofgem’s Incentive on Connection Engagement (ICE), introduced under RIIO-ED1, is specifically focused on the area of connections and saw the creation of our ninth annual ICE Plan. Our 2022/23 ICE Plan had a range of initiatives developed in line with our connections strategy, using the input from our broad range of connection stakeholders, through our ongoing programme of stakeholder engagement activities.

This report comprises of a looking back section for regulatory year 2022/23 for the regulatory year 2022/23, explaining our customer engagement strategy and connection activity plans, in line with the requirements of the ICE incentive. The report covers all four of our distribution network; the South West, South Wales, East Midlands and West Midlands.

The report shows our delivery and ambition for improving services, processes and the customer journey for our connections customers. If you would like to share your feedback on the ICE 2022/23 Plan, please contact our Connections Strategy Team at

Current and previous submissions of the ICE Plans and associated appendices can be found below:

ICE Report


Previous ICE Reports 

Previous ICE Plans

ICE Quarterly Updates

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