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Performance reporting - RIIO-ED1

As a regulated business our revenue is governed by a price control mechanism administered by Ofgem. The RIIO-ED1 price control period commenced in April 2015 and ended in March 2023. 

Social obligations

Performance summary 2022/2023

  • Specialist

    training was provided to all PSR teams and Contact Centre staff

  • Over 2 million

    PSR customers contacted

  • 10,894

    crisis packs issued


    out of 10 satisfaction rating from PSR customers

  • 7,886

    customers supported to save over £2.9 million a year via 'Power Up'

Note 1: Targets are for the full eight year RIIO-ED1 period, not for a discrete year

Note 2: Target to be achieved each year of RIIO-ED1


RIIO-ED1 Business Plan Commitments summary report

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Full RIIO-ED1 Business Plan Commitments report

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