Our business plan for the eight year period of RIIO-ED1 made a number of commitments across 6 categories, to see a brief overview of our performance in each area click on the icons below:
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As a regulated business our revenue is governed by a price control mechanism administered by Ofgem. The RIIO-ED1 price control period commenced in April 2015 and ended in March 2023.
Our accident rate
has improved by
Over
customers
provided with
safety
information
Frequency of
power cuts reduced by
Over
of customers affected
by a HV fault had
their supply
restored within
one hour
Our business carbon
footprint has reduced by
compared to
12/13
performance
Initiatives in 22/23 supported
fuel poor customers
to make annual
savings of
£15.2m
Excellent performance
for overall customer
satisfaction throughout
ED1 with a score of
out of 10
for 2022/23
Regular engagement with
connection stakeholders,
consulted in
2022/23
Our business plan for the eight year period of RIIO-ED1 made a number of commitments across 6 categories, to see a brief overview of our performance in each area click on the icons below:
We recognise that some stakeholders will wish to access more detail on our performance than others. We have therefore produced different formats of our reporting to enable individuals to choose the report type that best meets their requirements.
We are keen to assess stakeholder views of our performance reporting for RIIO-ED1, we would therefore ask you to spare a minute of your time to complete a short survey. Your feedback will be used to help us to improve reporting in future years. To complete the survey please click here.
In addition to the above reports we are required to publish a copy of Regulatory Instructions and Guidance (RIGs) sheet SI1 for each of our licence areas. SI1 forms part of the standard suite of reporting submitted to Ofgem on an annual basis. The data contained within SI1 is replicated within the Performance Snapshot provided above but is published in compliance with Ofgem guidance.
Our Business Plan sets out a view of our future and has been influenced by engagement with our stakeholders.
Customer engagement is vital to continuously improve our connections services.
Our customers pay for all we do so have a right to expect a high standard of service and have confidence that we are delivering.