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As a regulated business our revenue is governed by a price control mechanism administered by Ofgem. The RIIO-ED2 price control period commenced in April 2023 and ends in March 2028. On an annual basis we publish performance information, detailing our progress against the commitments that we made within our RIIO-ED2 business plan.
children engaged with on
electrical safety
Over
customers offered a
Smart Energy
Action Plan
On track to
be a net zero organisation by
savings for customers
through Efficiency
Delivery Programme
Over
LCT connections
approved
with 89%
direct enquiries
approved same day
customers
supported to
save
£23.4m on
energy bills
Delivered customer
service
out of 10
of flexibility availability procured
Our Business Plan sets out a view of our future and has been influenced by engagement with our stakeholders.
Our first Annual Vulnerably Report of the RIIO-ED2 regulatory period sets out how we are meeting the commitments we’ve made to our customers.
Marking the end of our first year of RIIO-ED2, this report provides an update on the progress we have made against our Major Connections Strategy and key regulatory connections metrics.