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Performance reporting - RIIO-ED1

As a regulated business our revenue is governed by a price control mechanism administered by Ofgem. The RIIO-ED1 price control period commenced in April 2015 and ended in March 2023. 


Performance summary 2022/2023

  • 8.87 out of 10

     for connections customer satisfaction surveys

  • Enquiry tracker

    website developed for ICP/IDNOs 

  • 18,800

    stakeholders engaged with through events


    Community Energy Surgeries and 44 other Community Energy events for stakeholders

  • Only 30

    failures against the connection GSOPs

  • 84%

    of customers were aware that they could use other providers

Note 1: Targets are for the full eight year RIIO-ED1 period, not for a discrete year

Note 2: Target to be achieved each year of RIIO-ED1.


RIIO-ED1 Business Plan Commitments summary report

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Full RIIO-ED1 Business Plan Commitments report

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