The Connection Customers Steering Group (CCSG) has been held since 2013 to help inform and guide our strategy and decision. The CCSG is chaired by one of our Directors and is attended by connection stakeholders representing a cross-section of sectors. Each panel member represents their own views and those of their colleagues within their market segment(s).

The CCSG Objectives:

• Provide feedback on the effectiveness of our connections service and plans for future developments
• Act as a source of and a sounding board for new ideas
• Advise and draw attention to key issues of current or emerging connection customer concerns
• Influence our strategic objectives and future plans for connections services
• Influence and feedback on our connections performance indicators
• Support and facilitate joint-working between us and connections groups
• Act as an arbiter for connections customers

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